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Engagement Terms

Engagement Terms

 

1. Minimum Engagement Requirements

All client engagements with BrandHub Agency (a division of Benaiah Joseph Holdings LLC) must meet the following minimum requirements:

  • Digital Marketing Services: $2,500/month minimum commitment
  • IT Consulting & Infrastructure Services: $8,500/month minimum commitment
  • Restaurant & Retail SaaS Deployments: $3,500 to $7500 one-time setup + applicable monthly service fees
  • Unless our website shop has better plans available
  • Infrastructure Compliance & Mandatory Services - To maintain compliance with legal, industry, or security standards, BrandHub Agency may implement mandatory infrastructure-level ​services (e.g., cloud backup, ADA compliance, or SSL security). These services are billed automatically without opt-out. Clients are ​notified via email prior to activation. These charges are non-negotiable, non-refundable, and considered part of BrandHub’s ongoing obligation to maintain system integrity.


2. Automatic Billing Policy

All clients must maintain a valid credit card on file. By engaging our services, you authorize BrandHub Agency to auto-charge all applicable invoices, including:

  • Initial setup fees
  • Monthly recurring services
  • Licensing and software renewals
  • Retainers, consulting hours, or scoped milestones
  • In addition to recurring service fees, BrandHub Agency reserves the right to charge the card on file for infrastructure upgrades, mandatory compliance requirements, and other business-critical services as outlined in these terms. All charges are enforceable upon email notification, and no further action is required from the client.


3. Strict No-Refund Policy

We do not offer refunds for any reason. This includes, but is not limited to:

  • Cancellations after project start
  • Change of mind
  • Communication disputes
  • Unused service time
  • Delays caused by third parties or lack of client responsiveness
  • All labor, SaaS systems, and creative resources are allocated at project initiation. We operate with scheduled developer queues, booked infrastructure, and live licensing environments — making reversals infeasible. All refund requests will be denied.
  • Refunds are not available under any circumstances, including but not limited to automatic compliance service charges, hosting, advertising spend, third-party app integrations, or system updates.


4. ADA Compliance Enforcement

BrandHub Agency fully supports and enforces the Americans with Disabilities Act (ADA). It is mandatory that all client websites and ordering platforms remain ADA compliant. Failure to comply:

  • Will result in immediate notice
  • May result in service suspension
  • Will be reported to ADA compliance authorities
  • Will be escalated for legal review
  • We maintain this policy as our team includes individuals protected under the ADA. Non-compliance is both unethical and unlawful.


5. Communications Policy

All service and billing communications must be submitted in writing to:

support@brandhub.agency

We do not accept support or billing communication via phone, text, or personal contact. All client communication is entered into a support queue and processed in writing to ensure legal compliance and proper documentation.


6. Dispute Resolution

If you believe you have been billed in error, you must submit:

  • Invoice ID(s)
  • Service description
  • Billing date
  • Explanation of dispute
  • BrandHub Agency will perform an internal audit. If a valid duplicate charge is verified, a credit may be applied toward your account. No refunds will be issued under any circumstances.


7. Ownership & Licensing

All code, software, modules, and systems remain the intellectual property of BrandHub Agency unless otherwise agreed upon in a signed licensing agreement. Clients receive non-transferable, non-exclusive usage rights only.

8. Terms Subject to Change

We reserve the right to modify these terms at any time without prior notice. Continued use of services constitutes acceptance of the latest version, which is always available at www.brandhub.agency.

9. Termination

We reserve the right to suspend or terminate service for:

  • Non-payment
  • Policy violations
  • Hostile or abusive behavior
  • Compliance risks
  • Business discretion
  • No refunds will be issued upon termination. Credits or balances due remain applicable and collectible.


10. Legal Jurisdiction

All disputes will be governed under the laws of the State of California. Jurisdiction lies in Los Angeles County, California.